FREE UK DELIVERY OVER £400 | FREE EUROPE DELIVERY OVER €500 | REST OF THE WORLD FROM £20 | MEET OUR GLOBAL SUPPLY DEPARTMENT
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DELIVERY INFORMATION

Our integrated system automatically works out your shipping cost & delivery date when ordering online.  The cost will depend on the weight of the order and the shipping address.  imply log in and add your items to your basket and then proceed to checkout.

Once you have placed your order we will email you an order confirmation and then send you another email when your order ships with your tracking number. 

UK orders placed by 1pm Monday - Friday will be dispatched the same day (NOTE: Unexpected events may happen and our couriers do not guarantee next working day delivery, therefore we do not give a 100% guaranteed for next day delivery).

Orders received after 2pm on Friday and over the weekend will be dispatched on Monday*. *Excluding Bank & Public Holidays.

UNITED KINGDOM

Next Working Day* (1 working day) from £10 and Free on orders over £400* (this is excluding VAT)

*Please note, Free Shipping is valid up to two large boxes per order. Any orders that exceed this may incur additional shipping charges.

Delivery to Northern Irelands and Scottish Islands are estimated 2 working days.

EUROPE

E.U Delivery* (Estimated 2-3 working days) - Euro Priority Business from £15, and Free on orders starting from over £500*.

*Please note, Free Shipping is valid up to two large boxes per order. Any orders that exceed this may incur additional shipping charges.

  • Euro Zone 1: Cost £15. Free on orders over £500 Zone 1 includes Denmark, France, Germany, Netherlands, Belgium, Italy, Luxembourg, Monaco, Republic of Ireland, UK - Channel Islands (Jersey)

  • Euro Zone 2: Cost £20. Free on orders over £700 - Zone 2 includes Spain, Sweden, Finland, Portugal, Norway, Greece, Switzerland, Slovakia, Poland, Austria, Hungary, Czech Republic, Estonia, Latvia, Lithuania, Norway, Poland, San Marino, Slovenia

  • Euro Zone 3: Cost £30. Free on orders over £1000 - Zone 3 includes Bulgaria, Croatia, Romania, Turkey

  • Euro Zone 4: Cost £30 - Andorra, Malta, Vatican City State, Gibraltar, Balearic Islands

    0-10kg = £30. A charge of £9 per additional 5kg applies to Euro Zone 4 packages.

    (Excludes; Albania, Belarus, Bosnia, Iceland, Kosovo, Liechtenstein, Macedonia, Moldova, Montenegro, Serbia & Ukraine which are shipped via our International Zone 2 service.)

All EU customers must provide a valid VAT number when registering an account at Portobello in order to receive a refund on the VAT charged at the checkout. Our system will refund your VAT on your order once we have confirmed the validity of the number.

UNITED STATES OF AMERICA

Dispatched using DHL (Estimated 3-5 working days)

  • International Zone 1: Delivery to the USA from £20 or $25

    0-10kg starts at £20 or $25. Then a shipping cost of £5 or $6.50 per additional 5kg applies.

    Please note invoices do not include your local import duties and taxes. For the USA all orders above $800 ( £556) will attract US import duty. To avoid the need to pay duty we would recommend you keep each individual order below these amounts above.

REST OF THE WORLD

Dispatched using DHL (Estimated 3-5 working days)

  • International Zone 2: Cost £30 - Delivery to Albania, Belarus, Bosnia Herzegovina, Canada, Faroe Islands, Greenland, Iceland, Liechtenstein, Macedonia (FYR), Mexico, Moldova, Montenegro, Russia Federation, Serbia, Cyprus, Ukraine, Israel.

    0-10kg - £30. Then a shipping cost of £12.00 per additional 5kg applies to International Zone 2 packages.

  • International Zone 3: Cost £35 - Delivery to Australia, China Peoples Republic, Hong Kong, India, Indonesia, Japan, South Korea, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam, United Arab Emirates.

    0-10kg - £35. Then a shipping cost of £12.00 per additional 5kg applies to International Zone 3 packages.

  • International Zone 4: Cost £45 - Delivery to Bahrain, Brunei Darussalam, Jordan, Kuwait, New Zealand, Oman, Qatar, Saudi Arabia, South Africa, Yemen, Bangladesh. Bhutan.

    0-10kg - £45. Then a shipping of £13.00 per additional 5kg applies to International Zone 4 packages.

  • International Zone 5: Cost £50 - Delivery to French Guiana, Guadeloupe, Martinique, Afghanistan, Algeria, American Samoa,  Angola,  Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Burkina Faso, Burundi, Cambodia, Cameroon, Canary Islands, Cape Verde, Cayman Islands, Central, African Republic, Chad, Chile, Christmas Island, Cocos  Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti Heard Island and McDonald Islands, Honduras, Iraq, Jamaica, Kazakstan, Kenya, Kiribati,  Lao, Lebanon, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mayotte, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Namibia, , Nepal, Antilles, New Caledonia, Nicaragua, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Palau,Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Puerto Rico, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Georgia, Sri Lanka, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Tajikistan, Tanzania, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands (British), Virgin Islands (U.S.), Wallis and Futuna Islands, Western Sahara, Zimbabwe, Reunion Islands.

    0-10kg - £50. Then a shipping cost of £14.00 per additional 5kg applies to International Zone 5 packages.

*Courier zonal surcharges will be applied to remote regions.

*Delivery promotions will update automatically on your order when at the checkout stage.