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Damages, discrepancies & returns must be notified to us within 2 days of receiving goods by e-mail to returns@portobellopunk.com quoting your order number, name, address, description of the product and reason for sending back. In the case of damages a photo of the fault should also be provided. Should you wish to return faulty item/s, please ensure you return it in its original condition, within 7 days of receiving it. Once we have received your returned item/s, it will be refunded, exchanged or credited towards your next order. We will not be able to accept any items which might have been damaged by mishandling, during customisation or alteration

  • -The item/s must be returned with a debit note enclosed.
  • -Returns should be made in the original, undamaged packaging.
  • -We recommend returning the goods by registered/insured post.
  • -We are not liable for the postage fee for the return of goods.
  • -We will not be liable for any loss or damage incurred whilst returns are held by third parties.
  • -Refunds will be made once the items are received by us.
  • -We reserve the right to deduct a 20% restocking fee on returns that do not have a genuine manufacturing fault.
  • -Your refund will be credited by the same method of payment and/or to the same card with which you made your original payment.
  • -Refunds can take 7 working days to reflect in your account.

Returns Address

Portobello Punk, 123-125 Christian Street, Whitechapel, London, E1 1RS